Our structure applies a very rigorous and high-quality recruitment and training process of our contributors among the students of IÉSEG School of Management. This allows us to guarantee you a high level of professionalism when our staff conducts mystery shopper visits.
/ Make an inventory of your services.
/ Evaluate the customer journey.
/ Identify areas for improvement.
This study is usually conducted in 3 phases:
/ Recruitment of people trained in sales techniques and with at least one professional experience in this field.
/ Development of the scenario and evaluation grid.
/ Drafting of an analysis report and recommendations aimed at improving the quality of your company's services so that you have a competitive advantage over your competitors.
Our structure acknowledges receipt of your request and puts you in contact with one of our project managers.
We define your needs and problems together. Thus, we will specify together the major stakes and objectives.
Within this proposal, you will find a precise methodology for the conduct of your study, as well as a provisional schedule and a detailed budget.
Following the signature of the commercial proposal, we start the study in accordance with the methodology established with you.
We select the best contributors among our panel of students from IÉSEG School of Management to carry out your study. We accompany our consultants on a daily basis in order to provide you with an analysis with high added value.
We present you the results of your study and give you the final analysis deliverable containing all the elements specified in the proposal. This deliverable is audited by our quality department to ensure that it meets our quality standards.