MYSTERY SHOPPERS

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MYSTERY SHOPPERS

OUR EXPERTISE

Our structure applies a very rigorous and high-quality recruitment and training process of our contributors among the students of  IÉSEG School of Management. This allows us to guarantee you a high level of professionalism when our staff conducts mystery shopper visits.

THE main objectives

/ Make an inventory of your services.

/ Evaluate the customer journey.

/ Identify areas for improvement.

Our MeTHODOLOGy

This study is usually conducted in 3 phases:

/ Recruitment of people trained in sales techniques and with at least one professional experience in this field.
/ Development of the scenario and evaluation grid.
/ Drafting of an analysis report and recommendations aimed at improving the quality of your company's services so that you have a competitive advantage over your competitors.

to go further

Depending on your needs, our project managers can also offer you a benchmark so that you are fully aware of the services offered by your competitors, the rates charged, etc.

STUDY PROCESS

1/ Receipt of your request

Our structure acknowledges receipt of your request and puts you in contact with one of our project managers.


2/ Physical or telephone appointment

We define your needs and problems together. Thus, we will specify together the major stakes and objectives.

3/ Commercial proposal within 48 hours

Within this proposal, you will find a precise methodology for the conduct of your study, as well as a provisional schedule and a detailed budget.

4/ Launching the study

Following the signature of the commercial proposal, we start the study in accordance with the methodology established with you.



5/ Carrying out the study

We select the best contributors among our panel of students from IÉSEG School of Management to carry out your study. We accompany our consultants on a daily basis in order to provide you with an analysis with high added value.

6/ Delivery of the final deliverable

We present you the results of your study and give you the final analysis deliverable containing all the elements specified in the proposal. This deliverable is audited by our quality department to ensure that it meets our quality standards.

We put our talents to work for you!

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